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Refund and Returns Policy
🔄 Returns Policy
Returns & Refund Policy
Easy 14-day returns. We want you to love every purchase — if something isn't right, we'll make it right.
14-Day Returns
From delivery date
Store Voucher
No cash refunds
Original Condition
Unused & tagged
Easy Process
Call or email us
Overview
Our Return Policy
At Applique Threads, we take great care in the quality of every item we sell. However, if you are not completely satisfied with your purchase, we offer a straightforward return process within 14 days of receiving your order.
Please read this policy carefully before initiating a return. By shopping with us, you agree to the terms outlined below.
Eligibility
What Can Be Returned?
Items are eligible for return if they meet all of the following conditions:
- Return request is made within 14 days of the delivery date
- Item is unused, unworn, and in its original condition
- All original tags, labels, and packaging are intact
- Item was purchased directly from appliquethreads.com
- Order number or proof of purchase is provided
Exceptions
Items Not Eligible for Return
The following items cannot be returned under any circumstances:
- Items returned after 14 days of the delivery date
- Items that have been worn, washed, or altered in any way
- Items with removed tags, labels, or damaged original packaging
- Sale items marked as Final Sale
- Jewellery and earrings (for hygiene reasons), unless received damaged or defective
- Items purchased through third-party platforms or resellers
- Customised or personalised orders
Refund Method
How You Will Be Refunded
Applique Threads does not offer cash refunds. All approved returns are refunded as a store voucher (credit) equal to the value of the returned item.
Store Voucher Refund
Your refund will be issued as a store credit voucher which can be used on any future purchase at appliquethreads.com. Vouchers do not expire and apply to any product including sale items.
⚠️ Original shipping charges are non-refundable. If your order qualified for free delivery, no shipping amount will be deducted from your voucher.
Process
How to Initiate a Return
Follow these four simple steps to return your item:
1
Contact Us Within 14 Days
Call +92 300 051-7003 or email support@appliquethreads.com with your order number and reason for return.
2
Receive Return Approval
Our team will review your request and send a confirmation within 1–2 business days. Do not send any item before receiving approval.
3
Pack & Send Your Item
Securely pack the item with all original tags and packaging and send it to our address at I-8 Markaz, Islamabad. Return shipping is the customer's responsibility.
4
Inspection & Voucher Issued
Once received and inspected, your store voucher will be issued within 3–5 business days by email.
Timeline
Return Timeline at a Glance
Day 0 — Delivery Received
Your 14-day return window begins from this date.
Within 14 Days — Contact Us
Call or email to request your return. Requests after Day 14 will not be accepted.
1–2 Business Days — Approval Sent
We confirm your return request by email or phone.
Item Received — Inspection
We check the returned item meets all eligibility conditions.
3–5 Business Days After Inspection — Voucher Issued
Your store credit voucher is emailed and ready to use immediately.
Damaged Items
Received a Damaged or Wrong Item?
If you received a defective, damaged, or incorrect item, contact us within 48 hours of delivery with the following:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
✅ Damaged or incorrect items will be resolved with a replacement or store voucher at no additional cost, including return shipping.
Contact Us
Need Help? Get in Touch
Our team is ready to help with any return or refund query. Please have your order number ready when you reach out. We're available Monday – Saturday, 11:00 AM – 8:00 PM.