Returns & Exchanges — Applique Threads

↩ Policy Document

Returns & Exchange Policy

Changed your mind? Wrong size? We make it easy — return or exchange within 14 days of delivery.

📅 14-Day Window

From delivery date

🔄 Size Exchange

Same item, new size

🎫 Store Voucher

For returns

📦 Original Tags

Unused & intact

📞 Easy Process

Call or WhatsApp

↩ Return

Send item back to us
Receive a store voucher credit
Use on any future order
No cash refunds issued
Voucher never expires

🔄 Exchange

Send item back to us
Receive same item in new size/colour
Subject to stock availability
One exchange per order
Free for defective items

⚠️ Both returns and exchanges must be requested within 14 days of your delivery date. Requests after this window will not be accepted.

↩

Returns

Eligibility

What Can Be Returned?

Items qualify for return if they meet all of the following conditions:

Return request made within 14 days of delivery
Item is unused, unworn, and in original condition
All original tags, labels, and packaging are intact
Purchased directly from appliquethreads.com
Order number or proof of purchase is provided

Exceptions

Items That Cannot Be Returned

Items returned after 14 days from delivery
Worn, washed, or altered items
Items with removed tags or damaged packaging
Sale items marked Final Sale
Jewellery & earrings — hygiene reasons (unless damaged/defective)
Customised or personalised orders
Items purchased via third-party platforms or resellers

Refund Method

How Your Refund Works

Applique Threads does not offer cash refunds. All approved returns are issued as a store credit voucher equal to the item's value.

🎫

Store Voucher — Never Expires

Use it on any product at appliquethreads.com — new arrivals, sale items, accessories — with no minimum order value.

⚠️ Original delivery charges are non-refundable. If your order had free shipping, no deduction will be made from your voucher.

Return Process

How to Initiate a Return

Follow these four simple steps:

Contact Us Within 14 Days

Call or WhatsApp +92 300 051-7003 or email support@appliquethreads.com with your order number and reason.

Receive Return Approval

We review and confirm within 1–2 business days. Do not send the item before receiving approval.

Pack & Send the Item

Securely pack with all original tags and packaging. Ship to I-8 Markaz, Islamabad. Return shipping cost is the customer's responsibility.

Inspection & Voucher Issued

Once we receive and inspect the item, your store voucher is emailed within 3–5 business days.

🔄

Exchanges

Exchange Options

What We Exchange

We offer exchanges for the following reasons:

📏

Wrong Size

Exchange for a different size of the same item

🎨

Wrong Colour

Exchange for a different colour of the same item

⚠️

Defective Item

Item arrived with a manufacturing defect

✅ Exchanges for defective items are completely free — we cover all return and re-delivery shipping costs.

Conditions

Exchange Eligibility

Your item must meet all conditions to qualify:

Exchange requested within 14 days of delivery
Item is unworn, unused, and in original condition
All original tags, labels, and packaging are intact
Replacement size or colour is available in stock
Purchased directly from appliquethreads.com

Items not eligible for exchange:

Jewellery & earrings (hygiene) — unless defective
Customised or personalised items
Final Sale items
Items that have already been exchanged once

Out of Stock

What If Your Size Isn't Available?

If the size or colour you need is out of stock, we will offer you:

A store voucher for the full item value to use on a future purchase
A different available size of the same item, if you prefer
We will contact you by phone or email to agree on the best solution

⚠️ Stock cannot be guaranteed at the time of your exchange request. Contact us as early as possible for the best chance of getting your preferred size.

Exchange Process

How to Request an Exchange

Contact Us Within 14 Days

Call, WhatsApp, or email with your order number, item name, and the size or colour you want instead.

Stock Confirmation

We confirm whether your requested size is in stock within 1 business day and send exchange approval.

Send the Item Back

Pack securely with all original tags and ship to I-8 Markaz, Islamabad. Customer covers return shipping (except defective items — we cover it).

Replacement Dispatched

After receiving and inspecting your item, the replacement is dispatched within 2–3 business days.

⚠️

Damaged or Wrong Items

Priority Case

Received Something Wrong?

If your order arrived damaged, defective, or is the wrong item — we resolve it at no cost to you. Contact us within 48 hours of delivery with:

Your order number
A clear photo of the damaged or incorrect item
A brief description of the issue

✅ We Cover Everything — Replacement or voucher + all shipping costs